Accelerate Performance with Deep Product Knowledge

Knowing your products is an absolute must not just for your employees in various roles but also your partners and customers. For your staff, deep product knowledge helps drive excellent customer experience and empowers them to become brand champions. For internal workforce or external partners, knowing the product is essential for making an informed and better sales pitch contributing to improved sales and better customer.

Customers who are trained well on the product have shown increased loyalty, higher renewals, and strong participation in user communities. We deliver tailored Product Training solutions for all relevant audiences to achieve required business impact. Let us assist you in converting your customers into loyal brand supporters.

Accelerated Sales Performance:
Equip employees and partners with deep product knowledge to drive more effective sales pitches and higher conversion rates.
Enhanced Customer Loyalty:
Foster stronger, longer-lasting customer relationships through expert product education, leading to increased renewals and reduced churn.
Empowered Partner/ Reseller Network:
Enable partners and resellers to confidently represent your brand, boosting their sales performance and expanding your market reach.
Cross-Selling and Upselling Opportunities:
Train employees and partners to identify and capitalize on additional sales opportunities within your product ecosystem.
Customer Advocacy Generation:
Transform satisfied, well-informed customers into vocal brand advocates, driving organic growth and referrals.
Measurable Revenue Impact:
Track and quantify how product training directly contributes to increased sales, customer retention rates, and overall revenue growth across all channels.

79%

of companies with product training see higher sales volumes.

86%

of buyers pay more for a great customer experience.

33%

of customers will leave a brand after one bad experience.

73%

of reps want sales associates to have better product knowledge.

53%

of customers seek expert guidance when making buying decisions.

Large-scale Enterprise Implementation

What Differentiates Us

Consumer
Profiling

Understanding the persona of target consumers, their challenges, their expectations from the product, and how the product will impact them helps us develop meaningful and impactful product training.

Research
Based Design

Starting from the product roadmap, we research on the USP, features, benefits, differentiators that resonate with different consumer profiles and accordingly structure the product training content.

Learning Journey
Approach

Beginning with the end, we curate a journey that starts with clear definition of outcomes and ways we would measure them. The components of the journey are an apt mix of product knowledge, real-world scenarios/examples, hands-on experience, peer learning, continuous assessment, and most importantly point-of-need support all integrated with technology.