Unlocking Leadership Potential with Blended Learning

Recognizing the necessity of early leadership development, Infopro Learning understood the importance of initiating the growth of frontline leaders internally.

Establishing a first-time manager program aimed to achieve three primary objectives:

• Fostering motivation and encouragement among high-potential employees.
• Ensuring that new leaders were equipped with skills for success.
• Providing essential support to frontline leaders responsible for managing both customers and teams.

Infopro Learning developed a 6 month long blended learning program with four distinct phases to help new leaders build skills for success.

• Fostering Mentorship
  The program was designed with several opportunities for relational learning where participants could learn from peers and mentors.
• Driving Engagement
  The blended learning program incorporated experiential learning opportunities such as simulations, discussions with leaders and group activities.
• Reinforcing Core Concepts
  The program concluded with an individual challenge or project where learners could apply their new skills in real life situations.

The program was well received by participants across several different departments and helped achieve the organization's goals of supporting first-time leaders.

• Employee ESAT Score 4.8/5:
  Internal surveys found that learners felt the program was a good use of their time.
• Supervisor ESAT Score 4.9/5:
  The internal survey found that supervisors felt the program was directly applicable on the job.
• 92% Participation Rate:
  More than 90% of nominated leaders chose to participate in the new blended learning program.