Satisfaction rate
Decrease in returns
Boost in confidence
This fast-growing multinational tech company specializes in providing consumers with personal electronics and software. After launching a new series of products, they surveyed to measure the performance of their tech support team. The findings revealed a specific area for enhancement—employee skills in guiding customers through laptop troubleshooting. In response, the company collaborated with Infopro Learning to develop on-demand e-learning modules to improve the team's skills and ensure excellent customer support.
After conducting an internal survey, this growing technology provider realized that their tech support teams needed to improve their troubleshooting skills for one of their popular products.
They worked with Infopro Learning to develop e-learning modules to address several key challenges.
Infopro Learning worked closely with this tech company to develop training modules to help the tech support team learn new troubleshooting skills.
After the program launch, there was a notable increase in customer satisfaction scores and a decrease in returned laptops.
Infopro Learning researched the core knowledge gaps and developed a comprehensive learning strategy to address each of them.
Infopro Learning worked closely with the organization's internal teams to create visual elements and animations to increase learner engagement.
Infopro Learning crafted two learning modules with animations that were hosted on the growing tech companies' learning management system.
2023 Bronze Brandon Hall Excellence Award in Best Results of a Learning Program
