Customer Training Program Smooths Platform Transition

The organization required a solution to facilitate its customers' transition from the older platform to the new one. The digital learning program was developed with the following objectives in mind:

• Provide a modern digital experience to accelerate learning to support technology solution advancements.
• Ensure strong user adoption of the platform capabilities to capture more value.
• Create customizable learning journeys to address the needs of different user groups for 10,000+ end use.

Infopro Learning worked closely with the organization's internal teams to create a highly interactive learning experience to assist their customers in learning how to navigate the newly launched platform.

• Activating Learner Engagement
  Infopro Learning has created interactive scenario-based learning modules, animations, and gamified content to enhance learner engagement.
• Driving Knowledge Retention
  The Infopro Learning team created multiple modules for each topic to help learners at varying proficiency levels to drive knowledge retention.
• Reinforcing Core Concepts
  The Infopro Learning team places interactive elements and assessments throughout the program to reinforce core concepts.

The digital learning program has successfully helped the organization achieve the following goals:

• Wide adoption of the program:
  Many customers voluntarily participated.
• Platform transition efficiency doubled:
  Many customers reported seamless navigation of the new platform post-course completion.
• Enhanced customer journey:
  Favorable feedback on their learning experiences was received from customers.