Accelerating ERP Adoption With Performance Support Materials

This consulting firm needed job aids and support materials to help increase user adoption of the new ERP system. Infopro Learning collaborated with its internal teams to create learning materials addressing the following topics.

• Performance Reviews
• Expense Reports
• Timesheets
• Purchase Orders

Infopro Learning worked closely with this industry leader's internal teams to create over 20 PDFs on different ERP subjects on a condensed timeline.

• Accelerating the Learning Process
  Because the ERP system had already been launched, the support materials were needed to accelerate the new software's adoption.
• Increasing Accessibility
  Infopro Learning designed each document to be easily accessed and viewed using the organization's LMS. The PDFs were also designed so the organization could easily make changes and update the materials when needed.
• Reinforcing Core Concepts
  Each PDF document was created with visual elements and detailed instructions to reinforce the core concepts t hat learners had received during prior training.

Infopro Learning created over 20 different downloadable PDF resources that managers could use on the job. The support materials helped the organization achieve the following goals.

• 85% Engagement Rate:
  Internal analysis revealed frequent use of the support materials.
• Increased user adoption:
  The support materials provided additional guidance, leading to a higher level of comfort and proficiency among managers.
• Improved learner's understanding:
  The training materials improved managers' understanding and application of the ERP software through explanations, visual aids, and real-world examples.